Shipping Policy

Shipping Policy

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Thank you for shopping with The Shack! We aim to provide a seamless shopping experience, from order placement to delivery. Please read our shipping policy carefully for important information regarding our order processing, shipping options, costs, and more.

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1. Order Processing Time

All orders are processed within 2 business days (excluding weekends and holidays) after payment is confirmed. Orders placed during peak times or public holidays may experience slightly longer processing times. Once your order has been processed, you will receive a shipping confirmation with tracking details.

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2. Shipping Methods and Delivery Time

We offer a range of domestic and shipping options to suit your needs:

• Domestic Shipping (Within the U.S.):
  Standard shipping typically takes 3-7 business days depending on your location. Expedited shipping options are available for faster delivery. Shipping times may vary depending on your address and selected shipping method.

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3. Shipping Costs
Shipping costs are calculated at checkout based on your order size, weight, and shipping destination. You will be able to review the shipping cost before completing your purchase. 

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4. Service Interruptions
While we strive to ensure timely delivery, certain circumstances such as natural disasters, weather conditions, or third-party carrier issues may cause delays. We are not responsible for delays caused by factors outside of our control, including customs delays or service interruptions due to public health emergencies.

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5. Tracking Your Order
Once your order has been shipped, we will provide you with a tracking number to monitor the status of your shipment. Please note that it may take up to 24 hours for tracking information to update in the system after the order has been shipped.

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6. Order Issues
If your order is lost or damaged during shipping, please contact us within 7 days of receiving your tracking information. We will assist you in filing a claim with the carrier and resolving any issues as quickly as possible.

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7. Address Accuracy
Please ensure your shipping address is correct when placing your order. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses provided by the customer. If an address needs to be updated after the order has been placed, please contact us as soon as possible.

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8. Returns and Exchanges
If you are unsatisfied with your order, please review our returns and exchanges policy for more information on how to proceed.

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9. Shipping Policy Updates
We may update this shipping policy from time to time. Any changes will be posted on this page, and the “Last Updated” date will reflect the most recent revision.

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